911 Emergency Services

Miracle Telecom E911 dialing operates differently than traditional 911 service.

Miracle Telecom subscribers have access to Enhanced 911 (E911) service. With E911 service, when you dial 911, your telephone number and registered address is simultaneously sent to the local emergency center assigned to you location, and emergency operators have access to the information they need to send help and call you back if necessary.

Customers in locations where the emergency center is not equipped to receive your telephone number and address have basic 911. With basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak. As additional local emergency centers become capable of receiving our customers' information, Miracle Telecom will automatically upgrade customers with basic 911 to E911 service.

Certain subscribers do not have access E911. If you don't have access to E911 your 911 call will be sent to a national emergency call center. A trained agent at the emergency call center will ask for the name, telephone number and location of the customer calling 911, and then contact the local emergency center for such customer in order to send help. Examples of situations where 911 calls will be sent to the national emergency call center include when there is a problem validating a customer's address, the customer is identified with an international location, or the customer is located in an area that is not covered by the landline 911 network. Emergency personnel do not receive your phone numbers or physical location when your 911 call is routed to a national emergency call center.

For each phone number that you use for the service, you must register with Miracle Telecom the physical location where you will be using the service with that phone number. When you move the Device to another location, you must register your new location. If you do not register you new location any call you make using the 911 dialing feature may be sent to an emergency center near your old address. You will register your initial location of use when you subscribe to the service. Thereafter, you may register a new location by following the instructions from the registration link on your Miracle Telecom web account features page. For purposes of the 911 dialing feature, you may only register one location at a time for each phone line you use with the service.

If there is an interruption in the power supply, the service, including 911 dialing, will not function until power is restored.

Service outages, suspensions, and terminations of service will prevent all service, including 911 dialing, from functioning.

Additional information may be found in the user agreement.